In support we ask customers for backups of their databases to investigate issues that do not occur in the demo data. We usually also request a copy of their application files so the code files match the database. Below are the steps I take to get the database backup and application files in a working state in my environment. If you need more than the AX client and AOS to work with the customer's database, for example if you need to test batch servers, EP or SSRS with the customer's files, have a look at this article as it covers some of those more fringe scenarios: http://blogs.msdn.com/b/emeadaxsupport/archive/2010/02/17/reformatted-checking-database-entries-after-restoring-a-microsoft-dynamics-2009-sql-database-to-another-domain-or-environment.aspx Pre-requisites In my existing environment I have a running instance of AX 2009 that is on sp1. If the customer is on AX 2009 I assume the customer is on sp1 since most are. The AOS, SQL server and AX ...